Customers & Segments
Know every customer, then act
Bring customer records, purchase history and rewards together across channels. Find the right audience, keep segments up to date, and follow up with messages or offers from the same place.
Get Started Contact UsOne Customer Record
Know every customer as one person, on every channel
Match customers across your online store, marketplaces, chat and outlets using their account, email, phone number or member code. Keep spending, membership and rewards together in one record.
Customer Profile
Understand any customer before you reply
See purchases, membership, rewards and notes in one profile. Customer summary (Beta) turns that history into a short paragraph, helping any staff member pick up the conversation with context.
Filters & Actions
Find any group of customers and act on it today
Filter by purchases, location, cart activity or unused points to find the customers you need. Select the results to send a broadcast or assign a voucher.
Saved Segments
Save an audience once and let it keep itself current
Save your conditions as a segment, or start with a template. Preview who matches, then let the audience refresh daily so it stays ready for your next campaign.
Automatic Scoring
See who is slipping away and who matters most
Score customers who bought in the past year by how recently, how often and how much they buy. Use Top Spender, Potential, New and Losing segments to spot who needs attention.
Audience to Action
Turn a segment into a message, a voucher or a reward
Send a broadcast, assign vouchers or points, and manage membership directly from a segment. Your selected audience carries into the broadcast composer, so there is no list to rebuild.
Customer Import
