Broadcasts & Engagement

Send campaigns and run follow-ups from one customer base

Send a one-time broadcast to the customers you choose, then let ready-made follow-ups handle sign-ups, birthdays and abandoned carts on the same customers and channels.

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Target Audience

Send each campaign to the customers it is for

Choose everyone, a membership tier, a customer group, a saved segment or selected customers, and see the audience count before you write a word. A saved segment such as Top Spender or Losing can start a broadcast from its own page, so nothing is exported or filtered again.

Channel Reach

Know who will receive it before you send

See how many customers each channel can reach before you send. Each customer gets a Shopping App push where they have your app, plus one more channel where they can be reached. Send right away or, in Beta, at each customer's most active time, then check delivery status per channel and per customer.

Personal Messages

Write once, and each customer reads their own name

Add the customer's name, a link and an image to one message, and check it in the preview before it goes out. Describe the offer and, in Beta, get four message angles to choose from.

Ready-Made Follow-Ups

Switch on the moments you never have time to chase

19 follow-ups in 4 groups are already written and timed. They welcome a new sign-up, nudge a first purchase after three days, wish a happy birthday and win back a customer quiet for sixty days. Turn each one on or off. The triggers are built in, so there is nothing to schedule.

Built-In Rewards

Give every welcome and birthday a reason to buy

Attach a voucher, points or both to a moment, and the reward appears inside the message. Welcome, first-purchase, birthday, after-delivery, win-back and abandoned-cart follow-ups all take rewards. Points need your points system switched on.

Cart Recovery

Bring back carts and unpaid orders before they go cold

Pick reminder steps at 1, 3, 6 and 24 hours for an abandoned cart or a pending payment. Each reminder shows the items and a checkout link, and the sequence stops once the customer completes the order.

AI Personalisation

Let AI write each follow-up for the customer reading it

Choose Create with AI on the win-back, first-time buyer and points-expiring follow-ups. Each customer then gets a message written from their own purchase history and eligible rewards. Add a focus if you like, and the voucher code and points stay exactly as set. Create with AI is in Beta.

One Customer Base

Run both from the same customers, segments and channels

The segment you broadcast to today is the same customer base your follow-ups run on every day. Both send through the channels you connected once: Shopping App, LINE, Messenger, WeChat, SMS and email. Switch on messaging apps and a follow-up reaches the customer there as well as by email. Nothing is exported, re-imported or rebuilt.