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Merchant Success Advisor

📍 On-site role at Puchong, Selangor, Malaysia 💵 Salary : RM 4000-7000

About you

You enjoy connecting with people and helping them solve challenges in their business. Whether it’s through a call, live chat, or face-to-face, you’re confident in communicating clearly and guiding merchants to the right solutions.

You thrive in a fast-paced, dynamic environment where every day brings new challenges. You take ownership of your work, follow up diligently, and go the extra mile to ensure merchants get the best experience.

You’re naturally curious and love learning about different business models. You enjoy engaging with real business owners, understanding their struggles, and helping them succeed with the right tools. Most importantly, you enjoy being part of a collaborative team, sharing insights, and continuously improving together.

About the role

As a Merchant Success Advisor Intern, your main focus will be:

1. Supporting & Problem Solving
  • Assist merchants via live chat, email, and calls, ensuring they get timely support.
  • Troubleshoot platform-related issues and help merchants find solutions.
  • Go beyond just answering questions—proactively offer guidance to help merchants succeed.
2. Merchant Retention & Engagement
  • Meet real business owners, conduct interviews, and gain first-hand insights into the retail industry.
  • Help merchants maximize EasyStore’s features by educating and advising them.
  • Gather merchant feedback and share valuable insights with the team to improve our platform.
3. Data & Insights
  • Track merchant interactions and identify patterns and common challenges.
  • Analyze merchant needs and suggest ways to enhance their commerce journey.
  • Work with the team to brainstorm strategies for better merchant engagement.

Qualifications

You have:

  • A passion for working with businesses and helping them succeed.
  • Strong communication skills—you’re confident in talking to people and explaining solutions.
  • A problem-solving mindset, always looking for ways to improve processes and assist merchants.
  • A proactive attitude—you don’t wait for instructions, you take initiative.
  • The ability to adapt quickly and thrive in a fast-moving environment.
  • Interest in Ecommerce, SaaS, or digital solutions (bonus if you have experience using them!).

If you’re excited to learn, connect with real business owners, and gain hands-on experience in merchant success and commerce, we’d love to have you on board!